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The recommendation will continue to show as "not submitted" on Common App for the student until the student submits the application. The good news, the letter really was submitted! However, this scenario happened because a counselor sent Common App documents before a student had the college in their Common App My Colleges list. Issue #5 A student sees in their Common App account that a recommendation has not yet been submitted when it actually was submitted already in Cialfo. The student is able to contact Common App however, and highlight the name issue. Rest assured that the recommendation has been delivered. But the name change has something to do with the Common App database. This name issue does not prevent sending. The recommendation is processed and sent directly to the university. (ex: John Smith is showing as John Mason on the student's CA Recommender section) Issue #4 A recommender's name shows differently on the Common App Recommenders section for a student. If this is not resolved, an error message will appear when trying to send and documents will not be able to be sent. Explain what has happened and ask that Common App remove the teacher or counselor email ID from their recommender system. Do this by going to Common App Recommender Support and clicking on "Contact Support". Option 2 - You will need to contact Common App and ask that the teacher recommender email ID is removed from their system. ![]() This should resolve the issue and enable sending. If the teacher has been invited, have the student remove the recommender. For each college, verify that the teacher has not been invited. Option 1 - Have the student log onto their Common App account and go to the My Colleges Tab. There are two options for resolving this: Second, if the teacher has and they still show as unlinked, it is likely that this teacher has been invited directly in Common App as a recommender thus blocking sending in Cialfo. First, verify that the teacher has completed a Common App form in Cialfo. #DOES COMMON APP DELETE ACCOUNTS CODE#Students should not be able to do that if they have added the correct high school to their Education section (the school name and CEEB code need to be correct).Īvoid sending any documents from this teacher until this is resolved. This might be happening because a student may have invited the teacher to complete a recommendation directly through Common App. The resetting of these information is needed to ensure that the student is part of the current application cycle and will be treated as such by Common App accepting universities and colleges.Ī teacher or counselor has completed a CA form in Cialfo, but their account is still showing as "Not Linked". #DOES COMMON APP DELETE ACCOUNTS DOWNLOAD#If you need to keep track of the previously sent forms and statuses, please use the Download Bundle option and take a screenshot of the previously sent documents' statuses. Reset all previously sent documents' statuses (including Parchment and Mail) Remove previously prepared Common App forms Note: Clicking "Enable Sending" will do the following: Step #2 - Click the student - you should see an orange heading with the button "Enable Sending". For students you may have deactivated, be sure to reactivate them first! Step #1 - On cDocs, find the student that cannot see the "Link Account" button. To allow students to link their accounts, follow the steps below: This could be your kids who are reapplying this year as well as kids who have transferred from one Cialfo school to another and have linked their accounts previously.Ĭommon App forms were prepared for these students before this year's application cycle. The student had previously linked their Cialfo and Common App account before this year's application cycle starting in August. The student should provide the following information:Ī student does not see the "Link Account" button on their Recommendations tab If for some reason cannot use that account AND documents have not been sent through Cialfo, the student should contact Cialfo to see if unlinking their Common App account in Cialfo is possible. The solution:Students will need to use the Common App account linked in Cialfo to apply to Common App colleges. If the email and CAID do not match, the student has linked a second or wrong Common App account. If the student has completed the FERPA, but Cialfo still shows the FERPA as unanswered, verify that the student's Common App email and CAID match what is listed in the Recommendations section of the student's Cialfo account. #DOES COMMON APP DELETE ACCOUNTS UPDATE#It should update within 4 hours in Cialfo. ![]() If the student has not answered the FERPA, ask them to do so. Step #2 - Ask the student to check their Common App and make sure they completed the FERPA. Step #1 - Ask the student to check the Education section of their Common App and make sure the correct school name and CEEB code is listed. ![]()
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